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| Grievances and Opportunities |
| We’ve all heard that mistakes are a learning opportunity but I’ve not often seen organisations really supporting people to learn when a grievance has been lodged. So often the investigation is about finding a place to lay blame. We’ve worked with two of our clients to change this approach. Now when a grievance is lodged we work with the manager and the team to establish reality, clarifying roles and expectations and developing coaching relationships, personal and team goals. Our process engages with all individuals and helps them to see how they can create change in themselves and as a team. Very often a grievance arises because of a shift in the status quo – an unwelcome change for some and a hope for others. We support managers to lead the change opportunity that arises with common grievances. |
| Rosemary Bishop |
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