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| Rosemary Bishop, a Director with Interdependent, recently consulted in Bhutan to assess the feasibility of establishing a Contact Centre. Before she went on this assignment she took the Princess Kesang of Bhutan to a number of Contact Centres in Sydney, such as the Commonwealth Bank, NRMA Insurance, NSW Dept of Housing and EnergyAustralia, so that she better understood the challenge. |
| Since returning from Bhutan, Rosemary has been invited to present a paper on Bhutan - 'A Case Study of Buddhism and Business - an Opportunity for Transformational Learning' at the 'Business as an Agent of World Benefit' Forum on Management Knowledge Leading Positive Change. This Global Forum will be held from October 23rd - 25th 2006 at Case Western Reserve University, in Cleveland, Ohio, USA. |
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| Below is an extract from Rosemary's Paper 'A Case Study of Buddhism and Business - an Opportunity for Transformational Learning': |
| What are the lessons that I learnt from Bhutan? |
| "Bhutan has a tiny population of about 635,000. There is a fierce sense of pride in Bhutan - a real belief that they are the last Shangri-La and young people have little desire to live elsewhere. |
| I brought back a keen sense of the contradictions that are emerging with economic growth and the strength that the concept of Gross National Happiness provides in helping people to discuss what is good for Bhutan. As the Monarchy is changing in 2008 to an increasingly constitutional format there is public debate about the capability of people to make sound judgements. |
| The way people see themselves is moving from being dependent to independent. The power of the story, the clarity of responsibility and the integration of the past, present and future are the key elements in transforming Bhutan towards a sustainable future. On reflection, while consulting and coaching here, I see that these elements are also keys for the constant re-creation of ourselves and our teams. Our consultancy is now focusing on the Art of Re-Creation for team performance and self-management." |
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